Contact The Haven Addiction Center
Staten Island recorded an 81-death overdose year in 2024, down from 145 the year before — the sharpest one-year decline of any NYC borough. Placement advisors at 1255 Hylan Blvd answer 24/7 at (347) 815-8884.
Placement advisors are available around the clock, every day of the year. Calls are answered by referral specialists who can verify your insurance in minutes and connect you with licensed inpatient treatment programs in NYC and the surrounding region. The Haven Addiction Center is a referral and placement resource, not a treatment facility.
Find the Office
1255 Hylan Blvd is in the Grasmere / South Beach section of Staten Island's East Shore, between Old Town Road and Mallory Avenue. From the Verrazzano-Narrows Bridge, take the Staten Island Expressway (I-278) to Exit 11 (Hylan Blvd) and head south roughly half a mile. Street parking on Hylan and side streets is typical. The Grasmere station on the Staten Island Railway is a 10-minute walk.
What to Expect When You Call
A placement advisor will pick up, introduce themselves by first name, and ask a handful of questions — what's going on, what substance(s) are involved, who has insurance, and what kind of program feels possible right now. The call takes 10 to 15 minutes. If you prefer to just ask questions without giving any personal information, that's fine. Nothing commits you. At the end of the call, you will have (1) a verified picture of your insurance coverage, (2) a short list of 2 to 4 licensed inpatient programs that match your situation, and (3) a clear next step. If you or someone near you is experiencing a medical emergency, call 911. If you are in crisis, call or text 988 or call NYC Well at 1-888-692-9355.
Call From Anywhere in NYC or the Metro
The office is at 1255 Hylan Blvd, Staten Island, NY 10305, but placement happens on the phone. Staten Island callers from the South Beach / Grasmere corridor, New Dorp, St. George, or Great Kills reach the same advisors as callers from Brooklyn, Manhattan, the Bronx, Queens, Bay Ridge, or Jersey City.
Frequently Asked Questions
Do I need to come into the Staten Island office?
No. Placement advisors handle everything over the phone, including insurance verification and program matching. The office exists for callers who want an in-person conversation before committing — which is uncommon but available by appointment.
What are the office hours?
Phone coverage is 24/7. The office at 1255 Hylan Blvd accepts in-person visits by appointment only.
Is there parking?
Street parking on Hylan Blvd and surrounding side streets (Mallory Ave, Sheridan Ave) is generally available.
Is the call free?
Yes. Calls to (347) 815-8884 are free and confidential. Placement advisors do not charge callers.